FAQ

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Wenn du deine Bestellung stornieren möchtest, kannst du dies vor dem Versand durch eine eindeutige schriftliche Erklärung per E-Mail an info@fl-lighteffects.de tun. Sobald die Stornierung bestätigt wurde, werden wir die Rückerstattung innerhalb von 14 Tagen bearbeiten. Die Rückerstattung erfolgt auf demselben Weg wie die ursprüngliche Zahlung. Nach dem Versand ist eine Stornierung der Bestellung nicht mehr möglich.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.